Shipping policy
Shipping Policy
Last updated: October 29, 2026
Vibemora offers free standard shipping on every order delivered within the United States. There is no minimum order value and no shipping fee is added at checkout.
1. Shipping Rates and Delivery Times
| Destination | Method | Shipping cost | Processing time | Transit time | Total estimated delivery |
| United States | Standard tracked | Free ($0.00) | 1–2 business days | 6–12 business days | 7–14 business days |
Total estimated delivery = processing time + transit time, counted in business days (Monday to Friday, excluding public holidays) from the day your payment is confirmed. These timeframes are estimates, not guarantees.
2. Where We Deliver
We currently ship only to addresses within the United States. We cannot deliver to P.O. boxes, parcel lockers or APO/FPO military addresses.
3. Order Processing
Orders are prepared for dispatch within 1–2 business days after payment is confirmed. Orders placed after 5:00 PM Mountain Time (MT), or on a weekend or public holiday, begin processing on the next business day.
4. Where Your Order Ships From
Vibemora works with international fulfilment partners and warehouses. Your parcel may therefore be packed and dispatched from a warehouse or fulfilment centre outside your country, rather than from our business address.
5. Carriers and Tracking
Every order ships with a tracked service and is delivered in your country by the local postal service or a tracked courier. As soon as your parcel leaves the warehouse, we email you a shipping confirmation with the carrier name, tracking number and tracking link. You can also follow your parcel on our Track Order page.
6. Customs, Duties and Taxes
Any applicable sales tax is shown at checkout. We do not charge any additional fees on delivery.
7. Delays
Bad weather, peak seasons or carrier issues can occasionally cause delays. If your order has not arrived by the end of the estimated delivery window, contact us and we will trace it for you.
8. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, email support@vibemora.com with your order number (and photos for damaged items). We will send a free replacement or give you a full refund. See our Refund Policy for details.
Contact Us
Store Name: Vibemora
Legal entity: LAMSON DBF LLC
Address: 1726 Rangeview Dr, Fort Collins, CO 80524, United States
Phone: +1 (970) 505-1500
Email: support@vibemora.com
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM / Saturday–Sunday 10:00 AM–2:00 PM (Mountain Time, MT)
We reply to every message within one business day.