Frequently Asked Questions
Here are answers to the questions we hear most often. If you can’t find what you’re looking for, email us at support@vibemora.com and we’ll be happy to help.
Where do you ship?
We offer free standard shipping on every order delivered within the United States. We do not currently ship outside the US. We are also unable to deliver to P.O. boxes, parcel lockers or APO/FPO military addresses. You can read the full details in our Shipping Policy.
How long will my order take to arrive?
Orders are prepared for dispatch within 1 to 2 business days once payment is confirmed. After dispatch, standard shipping takes 6 to 12 business days. Counting from the day you order, most parcels arrive within 7 to 14 business days, depending on your location. These are estimates, and busy periods can occasionally add a little extra time.
Where does my order ship from?
Vibemora works with fulfillment partners and warehouses. Your parcel may therefore be dispatched from a location other than our business address.
How can I track my order?
Every order is sent with tracking. As soon as your parcel is on its way, we’ll email you a shipping confirmation with your tracking number. You can also check its progress at any time on our Track Order page.
Can I return an item?
Yes. You have 30 days from the date your order is delivered to request a return. Items should be unused, undamaged and in their original packaging. To start a return, email us with your order number and the reason for the return. There is no restocking fee. Our Refund Policy explains the full process.
What if my item arrives damaged or isn’t what I ordered?
Please contact us within 7 days of delivery and include your order number and photos of the problem. Once we’ve reviewed it, we’ll send a replacement or issue a full refund, and you won’t pay anything to send the item back.
How long do refunds take?
Once your return arrives and has been inspected, approved refunds are processed within 7 business days to your original payment method. Your bank or card provider may take a little longer to show the funds.
Can I cancel or change my order?
You can cancel for a full refund at any point before your order has been dispatched. Email us as soon as possible with your order number. If the order has already shipped, please wait for it to arrive and then follow our return steps.
How do I pay?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay through our secure checkout. All prices are in US dollars (USD). Our Payment Policy has more details.
Do your plug-in lights work with US outlets?
Our plug-in lights are supplied for standard US 110–120V outlets. Please still check the specifications on each product page for voltage, plug type and power source before you order. Many of our lights are battery, USB or solar powered. If you’re unsure whether a product suits your home, email us before ordering and we’ll check for you.
How can I contact you?
Store Name: Vibemora
Legal entity: LAMSON DBF LLC
Address: 1726 Rangeview Dr, Fort Collins, CO 80524, United States
Phone: +1 (970) 505-1500
Email: support@vibemora.com
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM / Saturday–Sunday 10:00 AM–2:00 PM (Mountain Time, MT)
We reply to every message within one business day.