Billing Terms and Conditions
At Vibemora, we want paying for your order to feel safe and straightforward. These Billing Terms and Conditions explain how payments work when you buy from our store.
1. How You Can Pay
You can pay at checkout using Visa, Mastercard or American Express credit and debit cards, as well as PayPal, Apple Pay, Google Pay and Shop Pay. The options you see may vary slightly depending on your device and browser.
2. When Payment Is Taken
Full payment is due when you place your order. We only begin preparing and dispatching an order once the payment has been received and confirmed. If your payment is declined or doesn’t go through, your order won’t be confirmed and we’ll let you know by email so you can try again.
3. Prices and Currency
All prices are shown and charged in US dollars (USD). We currently sell and ship only to addresses within the United States. Applicable state sales tax, if any, is calculated and shown at checkout. Prices may change without notice, but you will always pay the price shown when you placed your order. Discounts and promotions can’t be applied to orders that have already been placed.
4. Keeping Your Payment Secure
Every payment on our store is processed through secure, encrypted payment providers that meet PCI DSS security standards. Vibemora never sees or stores your full card details.
5. Refunds and Payment Disputes
Refunds are handled according to our Refund Policy and are always returned to the payment method you used at checkout. If something doesn’t look right with a charge, please email us at support@vibemora.com before raising a dispute with your bank. In most cases, we can sort it out faster directly. Chargebacks that appear to be unauthorized or fraudulent will be reviewed and may be disputed.
6. Protecting Against Fraud
To keep our customers and our store safe, we may hold or cancel any order that shows signs of fraud or unauthorized use of a payment method. For larger orders or orders that look unusual, we may also ask for extra verification before dispatch. If an order is cancelled for this reason, any payment taken will be refunded in full.
7. Contact Us
Store Name: Vibemora
Legal entity: LAMSON DBF LLC
Address: 1726 Rangeview Dr, Fort Collins, CO 80524, United States
Phone: +1 (970) 505-1500
Email: support@vibemora.com
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM / Saturday–Sunday 10:00 AM–2:00 PM (Mountain Time, MT)
We reply to every message within one business day.